1 Each customer who has concluded a sales contract has the right to make a complaint.
2 In the event of a technical fault, please contact the Seller. In order to improve the complaint procedure, it is recommended to contact us by e-mail. You will receive answer within 5 working days.
3 In order to identify and improve the complaint procedure, the Customer who makes a complaint about a product purchased and delivered via the Internet is recommended to send back the goods together with the user's description and the e-mail address provided when placing the order, which will allow for faster processing of the complaint.
4 After considering the complaint by the Seller, the Customer receives an e-mail containing further instructions on how to proceed with the complaint.
5 The goods under complaint should be delivered to the Seller's registered office where the goods were purchased.
6 In order to improve the complaint procedure, it is recommended that the Customer who makes a complaint about a product purchased and delivered via the Internet should send the product directly to the address of Fastar Kids Poland sp. z o.o., Grojecka194, Polska 02-390, Warsaw.
7 It is recommended that each customer clearly labels the complaint package, with particular emphasis on a legible e-mail address. The efficient course of the complaint procedure, and in particular the receipt of the complaint shipment by the Seller, depends on the correct and visible marking of the shipment with the buyer's email address. Its absence makes it impossible to identify the complaint and significantly delays the consideration of the case.
8 The RMA service request number generated by the system is valid only for 7 days from the date of its assignment. Sending the complaint goods after the expiry of the indicated period may cause difficulties and delay the consideration of the complaint.
9 Receipt of the goods under complaint takes place in the place and form in which the goods were delivered to the Seller.
10 In the case of the sale of goods in trade between entrepreneurs pursuant to Art. 558 § 1 k.c. the parties exclude the seller's liability under the warranty for physical and legal defects of the item, in particular, they agree that he is not liable for hidden defects of the item of sale.
11 The customer has the option of using out-of-court methods of dealing with complaints and pursuing claims, in accordance with the Act of September 23, 2016 on out-of-court resolution of consumer disputes (Journal of Laws 2016.1823). A customer who is a consumer has the right to submit a complaint, e.g. via the EU ODR internet platform available at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL. The customer who is a consumer is entitled to submit his application for out-of-court resolution of consumer disputes also through an authorized entity, which in the case of www.fastarkids.com. is the Trade Inspection ((https://www.uokik.gov.pl/wazne_adresy.php#faq595)https://www.uokik.gov.pl/wazne_adresy.php#faq595). (https://www.uokik.gov.pl/wazne_adresy.php#faq595)