Customer can exercise the right of withdrawal, without any penalty and without specifying the reason.
The Customer must follow this simple procedure:
Send FadtARkids within 14 days of receipt of the Product, by registered letter with acknowledgment of receipt, its intention to withdraw from the contract.
Provide, using a courier of your choice, to ship the product to FastARkids Ukraine, Kyiv 01103, Drahomyrova 14 carefully packed in the original packaging, inserting a copy of the registered letter. All the expenses for the return of products are covered by client/sender.
The communication may be sent, within the same term, also by telegram, e-mail and fax, provided that it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours.
FastARkids will proceed, by bank transfer, to the reimbursement relative to the cost indicated in the purchase order and to the first shipping costs, or to that relating to the Products for which the right of withdrawal was exercised, within 30 working days following receipt of the Products.
The exercise of the right of withdrawal will be ineffective if the returned product is not intact, or the original packaging is missing, or due to the absence of integral elements of the product, or to damage to the product for reasons other than transportation.
The Customer will forfeit the Return Item due to lack of the essential condition of integrity of the Products (packaging and / or its content), in cases where FastARkids ascertains:
the lack or damage to the outer packaging;
lack of original internal packaging;
the absence of integral elements of the Product (accessories, parts);
damage to the Product for reasons other than transportation.
In the event of forfeiture of the Return Item FastARkids will return the purchased good to the Customer, charging him for the shipping costs and will not be reimbursed for the price paid.
The customer accepts that in the event of disputes the competent court.
Request for replacement of an item
The procedure for replacing a Product or its component may be activated as a result of the occurrence of one of the following hypotheses:
FadtARkids has incorrectly sent a product different from the one the customer ordered and, therefore, not present in his order. If this hypothesis occurs, the Customer must refrain from opening the package and immediately notify FadtARkids by e-mail of the error in order to allow the necessary checks;
the purchased Product does not work since the first use;
the Product is incomplete in some components listed on the site.
In each of the cases listed above the shipping costs will be borne by FadtARkids and the return shipment will be made by courier. Customers who decide to request the replacement of a Product should contact FastARkids at the following addresses before arranging the return shipment: tel. +420 722 347 714 or e-mail (firstname.lastname@example.org).
In any case it will be necessary to have the following documents and data available:
original invoice or order summary (indicates the order number, invoice number, customer code).
FastARkids reserves the right to inspect the Product before accepting the return or not. If all the required conditions are met, the Customer will be replaced the Product in accordance with the order placed at the time. In the event that FastARkids does not have the availability of the Product to be replaced, the same will reimburse the price of the Product within 30 days of receipt of the Product by bank transfer, subject to communication of the bank details by the Customer. If the return conditions are not respected as provided for in this article, the returned Product will not be accepted and the Customer can choose to have the purchased Product back by paying the redelivery costs. In case of refusal of shipment FastARkids reserves the right to retain the Product and the corresponding amount.